355win Privacy Policy for Pakistan Players

1. Introduction

355win ("the Platform", "we", "us") is committed to protecting the privacy of all players who register and use the platform. This Privacy Policy explains in plain terms what personal information we collect, why we collect it, how it is used, and how long it is kept. It also explains what rights you have in relation to your personal data.

This policy applies to all users of the 355win website and any related services, including account registration, PKR deposits, betting and gaming activity, withdrawals, bonus participation and customer support interactions. By creating an account or using the platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions and our Responsible Gaming page, both of which form part of the overall agreement between you and 355win.

2. Data We Collect

355win collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party services where necessary to verify your identity or process transactions.

2.1 Information You Provide Directly

• Registration details: your full name, date of birth, email address and a chosen password.
• Contact information: your phone number and residential address, which may be required during the verification process.
• Identity documents: a copy of a valid CNIC, passport or other government-issued identification, requested as part of our identity verification process.
• Payment information: details of your JazzCash, Easypaisa, Raast, bank account or card, provided when you make a deposit or request a withdrawal in PKR.
• Support communications: messages, emails and chat records from interactions with the 355win customer support team.

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, device type, operating system and screen resolution.
• Usage data: pages visited on the 355win platform, time spent on each page, betting and gaming activity logs, and session timestamps.
• Transaction logs: records of all deposits, withdrawals, bets placed and bonuses claimed on the platform.
• Cookie data: session identifiers and preference data stored via cookies as described in Section 8 of this policy.

2.3 Information from Third Parties

Where you deposit or withdraw via JazzCash, Easypaisa, Raast or Bank Transfer, those payment providers may share limited transaction confirmation data with 355win to allow us to credit your account or process your withdrawal accurately. Identity verification service providers may also share the outcome of document checks with us.

3. How We Use Your Data

The personal data 355win collects is used for specific, legitimate purposes related to operating the platform and providing services to Pakistan players. We do not use your data for purposes beyond those listed below without first informing you.

355win does not use your personal data to deliver third-party marketing or to build advertising profiles. Any communications from 355win will relate directly to your account, your transactions or platform updates.

4. Legal Basis for Processing

355win processes your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil the account agreement between you and 355win, including operating your account, processing PKR deposits and paying out winnings.
• Legitimate interests: processing needed to protect 355win and its players from fraud, money laundering and platform abuse, and to improve platform security and performance.
• Legal obligation: processing required to comply with applicable anti-money laundering, identity verification and record-keeping obligations.
• Consent: where you have specifically consented to receive certain types of communication or to the use of non-essential cookies. You may withdraw consent at any time.

5. Data Sharing

355win does not sell your personal data. We share your information with third parties only in the following limited circumstances:

5.1 Payment Processors

To process your PKR deposits and withdrawals, 355win shares the minimum necessary payment information with providers including JazzCash, Easypaisa, Raast and banking partners. These providers are only permitted to use your data for the specific transaction they are processing.

5.2 Identity Verification Providers

To comply with our know-your-customer (KYC) obligations, 355win may share identity document data with third-party verification services. These providers are contractually required to maintain strict confidentiality and data security standards.

5.3 Platform Technology Partners

355win works with technology providers who help operate the platform infrastructure, including hosting, security monitoring and analytics. These partners process data only on our behalf and under our instructions.

5.4 Legal Requirements

355win may disclose personal data where required to do so by law, court order or a competent authority, or where we reasonably believe disclosure is necessary to prevent fraud, financial crime or harm to any person.

6. Data Retention

355win retains your personal data for as long as your account is active and for a reasonable period after account closure, as required to meet legal, financial and operational obligations. Specific retention periods are outlined below:

• Account and registration data: retained for the duration of your account and for a minimum period after closure in line with record-keeping requirements.
• Transaction records (deposits, withdrawals, bets): retained for a minimum of five years to comply with anti-money laundering record-keeping standards.
• Identity verification documents: retained for the period required by applicable verification and compliance obligations.
• Support communications: retained for as long as is reasonably necessary to resolve any ongoing or potential disputes.
• Usage and session data: retained in aggregate or anonymised form for platform improvement and analytics purposes.

When personal data is no longer required for any of the purposes described in this policy, 355win will securely delete or anonymise it.

7. Data Security

355win takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect data against unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your browser or device and 355win is encrypted via SSL/TLS.
• Passwords are stored in hashed form — they are never stored in plain text and are not accessible to 355win staff.
• Access to personal data within 355win is restricted on a need-to-know basis and is protected by access controls and monitoring.
• Payment data is handled through secure, PCI-compliant payment channels. 355win does not store full card numbers or mobile wallet MPINs.
• Security systems are reviewed and updated on a regular basis to address emerging threats.

While 355win takes every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account login credentials safe and to notify 355win immediately if you suspect any unauthorised access to your account.

8. Cookies & Tracking Technologies

355win uses cookies — small text files stored on your device — to enable the platform to function correctly and to improve your experience. The cookies used on 355win fall into the following categories:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 355win platform, including your ability to log in or complete transactions.

9. Your Privacy Rights

As a 355win player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 355win support team using the details in Section 12.

355win will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before acting on a request to protect the security of your account and data.

10. Minors & Age Restriction

If 355win becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on 355win, please contact our support team immediately so the matter can be addressed without delay.

Parents and guardians are encouraged to make use of internet filtering and parental control tools to prevent underage access to online gaming and betting platforms.

11. Updates to This Policy

355win may update this Privacy Policy from time to time to reflect changes in how we operate, changes to the services we use, or updates to applicable data protection standards. When material changes are made, we will notify registered players by email or via a notice on the platform before the changes come into effect.

The date shown at the top of this page reflects when the policy was last revised. We encourage you to review this page periodically so you remain informed about how your data is being protected and used.

Continued use of the 355win platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.

12. Contact & Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal data is being handled, please get in touch with the 355win support team. We are available around the clock to assist.

When contacting us regarding a data rights request, please include your registered email address and a brief description of your query so that we can identify your account and respond as efficiently as possible. Identity verification may be required before any data is disclosed or deleted.